MOBEXA ('we', 'our', 'us') is committed to protecting the privacy and personal data of all our customers. This Privacy Policy describes how we collect, use, store, and protect your information when you shop with us.

Information We Collect

We collect the following categories of information:

•      Personal Identification: Name, email address, phone number, and date of birth (if provided).

•      Shipping Information: Delivery address, city, state, and PIN code.

•      Payment Data: We do not store full card details. Payment transactions are processed securely through third-party payment gateways compliant with PCI-DSS standards.

•      Device & Usage Data: IP address, browser type, operating system, pages visited, time spent, and clickstream data.

•      Order History: Details of products purchased, returned, or reviewed.

•      Communications: Emails, chat messages, or calls made with our customer support team.

 

 How We Use Your Information

Your information is used to:

•      Process and fulfill your orders, including shipping and delivery.

•      Send order confirmations, shipping updates, and delivery notifications.

•      Respond to your queries, complaints, and support requests.

•      Personalize your shopping experience and recommend relevant products.

•      Send promotional offers, new arrivals, and discount notifications (only with your consent).

•      Detect fraud, prevent unauthorized transactions, and maintain platform security.

•      Comply with applicable laws and legal obligations under Indian law.

 

 Data Sharing

MOBEXA does not sell, rent, or trade your personal data. We share your information only in the following situations:

•      Logistics Partners: Name, address, and contact number are shared with delivery partners to fulfill shipments.

•      Payment Gateways: Payment data is processed by authorized third-party payment processors.

•      Legal Compliance: We may disclose information when required by Indian law, court order, or government authority.

•      Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the succeeding entity.

 

 Data Security

We implement industry-standard security measures including SSL/TLS encryption, two-factor authentication for internal access, and regular security audits to protect your personal data from unauthorized access, alteration, or disclosure.

 

Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings; however, some features of the website may not function properly without them. We use cookies for session management, analytics, and personalized recommendations.

 

Your Rights

You have the right to:

•      Access the personal information we hold about you.

•      Request correction of inaccurate or incomplete data.

•      Request deletion of your personal data (subject to legal obligations).

•      Opt out of marketing communications at any time by emailing mobexa3@gmail.com.

•      Lodge a complaint with the relevant authority under the Digital Personal Data Protection Act, 2023.

 

Data Retention

We retain your personal data for as long as is necessary to provide our services and comply with legal obligations. Order and transaction records are retained for a minimum of 5 years in accordance with applicable Indian tax and accounting laws.